Last updated: 20 October 2026 · version 1.8
Five-point summary
- Your account is yours, and you can delete it at any time: from inside the app (3 steps), or with a ready-made email to
support@namatak.com. - When your deletion request is processed, we remove your account profile and analysis history from the active service.
- Backup copies follow a separate schedule, and some records may be kept where needed for legal, security or operational reasons.
- If you signed in with Apple, deleting your account also revokes that sign-in link.
- Deleting your account does not automatically cancel a store subscription; manage it in your store account.
Method 1: from inside the app
- Open the app and go to Settings.
- Tap "Delete Account" (حذف الحساب).
- Confirm the deletion in the confirmation dialog. The app submits the request and signs you out only after the service confirms deletion. If the request fails, the account is not reported as deleted. An Apple-linked account may need fresh authorization with the same Apple account so its provider authorization can be revoked before deletion completes.
When you are signed in, this submits the request from your account. Apple-linked accounts may need the additional authorization described above. If you cannot sign in, use the email method.
Using the app as a guest? Opening the app creates an anonymous guest session on our service before you sign up. The same Delete Account button removes that guest account and its data from the service and from your device.
Method 2: by email
If you can't access your account or prefer to contact us directly, send an email to support@namatak.com with this ready-made subject and body:
Subject: Account deletion request — Namatak
Body: Please delete my account and data from Namatak. I am sending this request from the email address registered to my Namatak account.
Send the request from the email address registered to your Namatak account so we can identify the account. If you can no longer access that email address, contact us and we will explain how to verify your identity. We will never ask for your password.
To protect your account, we may ask you to confirm that you control it before we act on the request.
What happens to account data
| Category | What happens |
|---|---|
| Your profile and account identifier | Removed from the active service when the deletion request is processed |
| Your analysis history (explanation text) | Removed from the active service when the deletion request is processed |
| Chart-image fingerprints (hashes) | Handled with the associated account history when the deletion request is processed |
| Chart image processing copy | Sent to our systems and our AI provider (OpenAI) for analysis. A temporary processing copy on our server is cleared when analysis completes, fails, is cancelled, or expires. Backups and AI-provider copies follow separate retention policies |
| Apple sign-in authorization grant | If your account uses Sign in with Apple, the server keeps the associated authorization grant encrypted while the link is active and uses it to request revocation when you delete your account. If Apple revocation needs fresh authorization or fails, deletion is not confirmed. The grant is removed when account deletion completes |
| Database backups | Backup copies follow a separate schedule from the active service |
| Other records | Some records may be kept where needed for legal, security or operational purposes |
Removal from the active service is separate from backup schedules and from any records kept for legal, security or operational purposes. If you have a question about a specific request, write to support@namatak.com.
Payments
Deleting your account does not automatically cancel an App Store or Google Play subscription. If you have a subscription, manage or cancel it in your store account. An access code never creates a payment.
Questions?
Email us at support@namatak.com or see the full Privacy Policy.